FAQ’s

You can track the status of your order 24 hours after it is placed. Please use our online order tracking tool. You can also email Customer Service.

To make a change or cancel your order, please email Customer Service. Once your order has been placed, it cannot be cancelled for UPS deliveries because your order has been processed for a timely delivery. We cannot accept returns on final-sale or special-order items, or on items damaged through normal wear and tear.

Keep track of what you’re working on. Here you can save your personalized items for later purchase or create a Wish List to share with friends and family.

You can return eligible item(s) within 30 days of receiving an order for a refund of the merchandise value (shipping charges are not refundable). Please visit our Returns and Refunds page for a full description of our policy.

We do not accept return on final sale items.

Please email Customer Service for information about how to return merchandise

Most items will arrive within six to eight business days of our receipt of your order. We also offer rush delivery which will arrive in two to three business days For more info visit our Shipping and Processing page.

All of our jewelry is able to be shipped to P.O. Boxes and APO/FPO Boxes. If gift items are larger than 36″ and over 50 lbs these are not able to be shipped to a P.O. Box or APO/FPO Box. If you have any questions if an item or order can be shipped to your P.O. Box feel free to email Customer Service.

Unfortunately, we do not offer gift messages at this time.